For more information, to make a complaint or report an
incident please contact Environmental Services:
Telephone: 01638 719284
Email:
es@forest-heath.gov.uk
Forest Heath District Council has a duty under the Environmental
Protection Act 1990 to keep public areas of land, as far as is
practicable, clear of litter and refuse. Therefore, the
council is responsible for providing an effective and
efficient street cleansing service in all areas of the
district.
The district is divided into cleansing zones that are cleansed
at different frequencies, based upon guidance set out in the Code
of Practice on Litter and Refuse.
(Click
here for further details) For
example, parts of the town centres receive a daily cleanse
whilst the outlying ares of the district are cleansed less
frequently, up to a twelve weekly cycle in some places.
This reflects the volume of traffic experienced in different
parts of the district.
We currently employ 11 street cleaners and use channel
sweepers, applied sweepers, blowers and litter pickers to clear
litter and refuse from adopted highways and public spaces,
such as parks and play areas.
The service aims to comply with the Environmental Protection Acts
Code of Practice on Litter and Refuse, which sets out various
standards for street cleansing in different types of area within
the district. We monitor performance using the DEFRA
benchmark NI 195, which identifies the standards that we have
achieved in relation to litter, detritus, flyposting and
graffiti.
The street cleansing service is also responsible for the monitoring
and arranging removal of and fly-tipping in the
district. If an area falls below the standards required
members of the public have the right to make a formal complaint and
if the problem is not rectified take legal action.
We can all play a part in reducing the amount of litter in Forest
Heath. If you have any comments or suggestions of how to
improve the service please let us know . This will help
us make an adequate service good and a good service better.
If you are aware of any area within the district that is prone to
litter problems or if you would like to make a complaint regarding
the service we provide, please contact Environmental Services
above.
Cleansing Monitoring
We have a duty to monitor the cleanliness of the district to
demonstrate improvements in our standards of cleansing.
Further information and advice
If you require further information concerning the
following....
- Making a complaint about the service
provided
- Reporting an incident
- To find out further information
... please contact Environmental Services
above.
Further general information is also available on the following
website(s):
DEFRA
Cleaner, Safer, Greener
Communities
ENCAMS
Code of Practice on Litter
and
Refuse