If you need to contact our cashiers:
Telephone: 01638 719754
Office Hours: Monday to Friday 9:15am - 1:15pm.
Email:
cashiers@forest-heath.gov.uk
In January 2006 we installed a new cashiers’ system, which allows
you to pay online. This is a convenient and time saving
feature for occasional payments and for those who do not already
make regular payments by direct debit. If you are confident
using internet payments, the link below will take you directly to
our online payment form.
Note: The email receipt service is currently suspended and
will result in an error message. Despite this, your payment
has gone through if you reach the receipt page. Please print
your receipt. Sorry for the inconvenience.
Online Payment
Form
What can I pay online?
- Council Tax – debit card only
- Business Rates – debit card only
- Overpayment of Housing Benefit - debit card only
- Sundry Debtor Invoices – debit or credit card
- Car Park Fines - debit or credit card
Which cards can I use?
An additional fee of 1.85% of the transaction amount is payable on
all payments by credit card. The system will accept the debit
and credit cards listed below:
- Delta (Visa Debit)
- Electron
- MasterCard
- Solo
- Visa Debit Card
- Visa Credit Card
- Maestro
How do I pay online?
Have your bill, invoice or document to hand and simply complete the
online payment form and use the ‘Accept’ button. If you
choose to cancel your payment before completion, you can simply use
the ‘Cancel’ button and all the details you have entered will not
be recorded in our system.
What will I need to enter?
You can pay more than one bill. For each bill:
- Select the type of bill (Fund)
- Enter the reference number for that bill (Sundry
debtors only: enter the account number immediately
followed by the reference number)
- Enter the amount you want to pay
- Click the ‘add’ button if you want to pay another
bill.
When you have entered your payment(s), you must then enter your
card details:
- Card type
- Card number
- Issue number – only for cards that have an issue number
- Issue date (month and year) – only for cards that have an issue
date
- Expiry date (month and year).
Please enter your Payer Details to help us resolve any problems; as
a minimum:
- Title
- Forename
- Surname
- House No / Name
- Street
- Town
- Post Code
- More may be required for some payments.
How do I get a receipt?
When you ‘Accept’ the payment, you will be given a transaction
reference number. We suggest you print this to use as a
receipt.
Note: The email receipt service is currently suspended and
will result in an error message. Despite this, your payment
has gone through if you reach the receipt page. Please print
your receipt. Sorry for the inconvenience.
What if I encounter problems or am not sure about my
payment?
Use the contact details shown above. If you can tell us the
receipt number, it is easier for us to check your payment.
Security Information
- How we protect your information – We use
Secure Socket Layer (SSL) technology, which is an industry standard
for internet payments. This means all of your personal and
card details are protected using 128 bit encryption when your
details are transmitted over the Internet. Our site is
secured by Verisign.
- Check you are using a secure site – When your
browser displays the online payment page, you will notice that the
URL at the top of the browser window starts with https instead of
http. You will also see a closed padlock icon in the bottom right
hand corner of your browser window. Put your mouse over the
padlock for a little while and you should see the encryption
strength. It should be at least SSL Secured 128 bit.
- If you share your PC or use a facility in a public
place – Make sure you are not overlooked as you enter your
details and close the browser window and, if applicable, log off
when you have finished.
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