Service Availability
The service is available every day except between 5 and 5:30 p.m. You can only use this service if you have a touch-tone phone.

Methods of Payment

• By Debit Card - You can pay council tax , business rates and overpayment of housing benefit

• By Credit Card or Debit Card - Invoices. There is a 1.85% charge added to the total amount if you pay by credit card.

Please note: we are unable to accept American Express, Diners card, JCB, Maestro or Switch.

How to use the service
If at any time you wish to hear the instruction again, press the # key. In order to cancel the process before completion, just hang up. On completion of the transaction you will be given a transaction number, please write this number down, in case there is a problem with the transaction that needs to be resolved. The system will repeat the number from the beginning, if you press the # key. You can ask for a repeat of any message as many times as you like.

1.   Dial the number – 01638 716980.

2.   Listen to the welcome message and press the * key when you are ready to continue.

3.   The system will then give you a list of numbers (zero-nine) and the associated kind of payment (e.g. Council Tax) for each number.

4,   Enter the appropriate number for the kind of payment you wish to make.

5.   The system will then ask you to enter your reference number as appropriate

• Council Tax number – eight digits (or only seven if the last digit is X).
• Business Rates reference – seven digits (or only six if the last digit is X).
• Repay Benefit overpayment – seven digit account number (that starts with the digit 8)
• Other invoices (Sundry Debtors) – six digit account number followed by eight digit reference number

6.   To complete your entry press the * key. Note: The system will tell you if you have entered an invalid reference number.

7.   The system will then ask you to enter the amount you wish to pay, followed by the * key. The amount entered will be read back to you. You may press 1 to confirm that it is correct or press 2 to re-enter the amount.

8.   The system will then ask you to enter your debit or credit card number followed by the * key. You should enter your card number as a continuous set of digits – you can’t enter the spaces between the blocks of four digits.

9.   Dependent on the type of card you may be asked to enter an issue number or start date.

10. The final entry required is the four digit expiry date, without the ‘/’.

11. Finally you will be asked to confirm the transaction by pressing 1, or you can re-start from the beginning by pressing 2.

12. Once you have confirmed the transaction, the transaction needs to be accepted by your card issuer. At this point you will hear a ‘Please wait’ message repeated.

13. When your payment is accepted by the card issuer, you will be given a reference number to note down. If there is a problem and your payment has not been accepted, you will hear a message which will give you more information.

If you need further assistance please call one of our cashiers during office hours on 01638 719754.