Make a Payment

We want to make paying your bills as easy and convenient as possible.  In addition to the methods of payment listed below, you may also request a letter with a bar code, enabling you to pay cash at any shop displaying the PayPoint symbol or at any Post Office.

There are lots of ways you can pay us:

Online

• By debit card - you can pay Council Tax, Business Rates and overpayment of Housing Benefit.
• By credit card or debit card - you can pay invoices. There is a 1.85% charge added to the total amount if you pay by credit card.

Make a payment now, or get further details.

Please note that the email receipt service is currently suspended and will result in an error message. Despite this, your payment has gone through if you reach the receipt page. Please print your receipt. Sorry for the inconvenience.

By telephone

We have a new automated telephone payment system.  To use the system, call 01638 716980 and the system will tell you step by step what to do, alternatively get further details. 

By Direct Debit

• Council Tax - We now offer a choice of two payment dates for Council Tax: the 1st or the 15th of the month. You can also choose to pay over 10 or 12 months. For a Direct Debit mandate please telephone 01842 756567.
• Business Rates - Direct Debits are collected on the 15th of the month. For a Direct Debit mandate telephone 01362 695333.
• Other regular invoiced services (sundry debtors - eg, pendant alarms, trade refuse, business unit rents etc) - for a Direct Debit mandate please call 01638 719707.

  You can instruct your bank to make regular payments to us. Please contact us for details of the information you must give to your bank.

By cheque

Send a cheque to Forest Heath District Council, District Offices, College Heath Road, Mildenhall, Suffolk, IP28 7EY. Please quote your reference number when making a payment. You can request a receipt.

At a Post Office

You can pay at your local Post Office, but an additional charge will be made. You must quote your reference number.

By credit card

Credit card payments can be taken for any service except Council Tax, Benefit overpayment, Business Rates and industrial rents.

In person

Payments by cheque, debit card or credit card can also be made at any of our offices.

Financial difficulties

If you anticipate difficulties in paying, please contact us before the due date using the address shown on the bill or by contacting the relevant section below:

• Council Tax - 01842 756567
• Business Rates - 01842 756568
• Sundry debtors - please ring the originating department as shown on the top of the invoice.