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Out of hours emergency number for all Forest Heath District Council services
01284 763252

Complaint, comment or compliment


We strive to put our customers first. We have Customer Care Standards and a Customer Care Charter which tells you what we promise and what we expect in return.

Compliment or comment?


Tel: 01638 719361
Email: info@forest-heath.gov.uk

If an individual member of staff, or a particular team, gives you exceptional service, we´d like to hear about it. We´d also like to hear your comments on the service that you receive.

To compliment us or comment on our services, either contact us as above or please complete our Compliment or Comment form.


Complaint?


Tel: 01638 719775
Email: Complaint@Forest-Heath.gov.uk
Address: District Offices, College Heath Road, Mildenhall, Suffolk IP28 7EY

Sometimes you may wish to complaint about the service you have received from us.

In the first instance you should complain directly to the service provider. Service staff are fully prepared to receive, record and to deal appropriately with your complaint.

If you are unable to resolve the matter with the service concerned, you can raise a formal complaint with the Complaints Officer, either by sending an email to the address above, completing a paper or online Complaint form, or by visiting the Council offices.

The Council has a formal complaints procedure that can be downloaded here (Complaints Procedure). Please note that this is only available in Acrobat PDF format.

In summary, the procedure is as follows:

  1. If your complaints could not be satisfactorily resolved by the service provider, the Complaints Officer will investigate the complaint on your behalf.
  2. If your complaint is still not resolved, the matter will be referred to the Chief Executive.
  3. If your complaint is still unresolved, or you are dissatisfied with the outcome of the investigation of your complaint, you can raise the matter with a District Councillor or refer the matter to the Local Government Ombudsman, who can be contacted at the following address:

The Local Government Ombudsman
PO Box 4771
Coventry  CV4 0EH

Tel:  0845 602 1983 or 024 7682 1960
Fax: 024 7682 0001

You can also follow this link to the Local Government Ombudsmen's website for more information about their service.

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Forest Heath District Council District Offices, College Heath Road, Mildenhall. Suffolk IP28 7EY Tel: +44(0)1638 719000