Excess Charge Notices (ECNs) are covered by the Parking Orders made by Forest Heath District Council under the Road Traffic Regulations Act 1984 (amended).

An Excess Charge Notice is issued when a breach of the Parking Order has taken place.  Follow this link to view a specimen Excess Charge Notice.

If you have received an Excess Charge Notice, the following payment options are available:

Payment in person can be made at our cash offices.  Follow this link to view locations and opening hours.

Payment via the Web please follow this link.

Payments by telephone
Please telephone debit card details to 01638 719754 (for payments only).

Payments by post
Please make cheque or postal order payable to Forest Heath District Council and send to:

Property & Facilities Management
Forest Heath District Council
College Heath Road
Mildenhall
Suffolk  IP28 7EY

How to challenge your ECN

If you wish to challenge an Excess Charge Notice, you must complete the attached form (additional forms are available at the Cash Offices).  Send the form to Property & Facilities Management at the above address.  Unfortunately, the Property & Facilities Management team is unable to accept telephone calls about ECNs.

If you are disputing an ECN, please do not send payment.

What happens next?

• Your form will be passed to a Parking Case Officer who will examine all the evidence and normally reply within 7 days.
• If your challenge is rejected, and you responded within the initial seven days, the deadline by which to pay the discounted amount of £20 will be extended for a further seven days.

Avoid getting a parking ticket!

Follow these guidelines and you will hopefully avoid getting an Excess Charge Notice.